Winning Friends and Influencing People
This 3 day programme will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm. In short, the course will power you to move far beyond your comfort zone as you stretch for and attain ambitious new goals.
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Who Should Attend
Employees at all levels in an organisation who as part of their role needs to learn to engage, influence or coach other people more effectively
Outline
Apply a proven process to recall names and facts Utilise a proven process to strengthen relationships Use your experiences to communicate more confidently Persuasively communicate in a way so people are moved to action Become more animated to energise and engage listeners Communicate clearly and concisely Create an “all-win” environment Give positive feedback on the strengths in others Deal with challenging interpersonal situations more effectively Use flexibility to create positive change Increase your ability to manage worry and stress