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Competency Areas

The Competency Based Development System consists of unique modular programmes designed to focus on areas that are important to the success of an organisation. The system was created to reinforce organisational competencies and address performance gaps while giving participants the ability to apply what has been learned in their own work environment.

Competency Areas:

  • Values
  • Vision
  • Attitude
  • External Awareness
  • Professionalism
  • Initiative
  • Results Oriented
  • Stress Management
  • Creative Thinking
  • Decision Making
  • Customer Acquisition
  • Customer Experience
  • Interpersonal Skills
  • Communication 
  • Influence
  • Diversity
  • Conflict Resolution
  • Teamwork
  • Adaptability
  • Change Management
  • Management Controls
  • Human Resources Management
  • Leadership

 

Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member Engagement Leadership Development Sales
Effectiveness
Customer
Service
Presentation Effectiveness Process
Improvement

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employee-engagement

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