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14 October 2004

RE: Management, Leadership and Development Programme

McBains Cooper have worked in partnership with the Dale Carnegie Team in London to achieve our strategic objectives under the Management, Leadership and Development regime, in particular the succession planning to create our managers of the future.

During 2004 we completed the Executive Image programme, the content, training and delivery of this programme was first class in every respect and exceeded the expectations of myself and the management team, the results of which are clearly measurable in the enhanced performance of the individuals on the course.

I sincerely hope that our relationship with the Dale Carnegie London team will continue into the future.

Michael A. Thirkettle
Chief Executive


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